What does it take to build relational trust? It takes people who are explorers of their own inner lives. It takes people who know something about how to get beyond their own egos; how to withdraw the shadow-projections that constantly involve us in making “enemies” out of others; how to forgive and seek forgiveness; how to rejoin soul and role. It takes people like Mr. Porter who have access to their own hearts—as well as to knowledge and skills—because they live examined lives.
Parker Palmer