April went shopping today with our two youngest kids (6 months and 3 years). This was one of the rare times when there was a double trolley the best size for our rather large family. When exiting the checkout she was tole that she wasn’t able to take the trolley outside the shop. So this meant she had to unpack everything and put it into a single trolley and then try and manage to get the two kids as well to the car park.
This would have to be one of the silliest policies of any shop that wants to retain customers. We spend a significant amount every week on groceries and now that store is going to miss out on our money entirely. Woolworths you need to not only have fresh food but also you need to learn to understand your customers better.
And we will tell others about our experience. They can decide for themselves whether that store will meet their needs. I know that the $15000 or so that we spend a year at that store is only a tiny percentage of what this supermarket would turn over. But do it to too many people and it will mean disaster in the long term.